The Business Risk of “We’ve Always Done It This Way”

Introduction

Every business has its routines. Processes become familiar. Systems become comfortable. Employees learn what works, and over time, those workflows simply become “the way things are done.”

There is nothing inherently wrong with consistency. In fact, many successful organizations are built on repeatable processes and operational discipline.

The challenge is that business doesn’t stand still.
Technology evolves. Employees change. Customer expectations shift. And perhaps most importantly, cyber threats continue to adapt. A process that made perfect sense five years ago may no longer provide the level of security or resilience today’s environment requires.

Familiar Doesn't Always Mean Secure

One of the biggest cybersecurity challenges organizations face isn’t a lack of technology. It’s familiarity.

When a process has worked for years without causing problems, it’s natural to assume it remains effective. Teams stop questioning it because there has never been a reason to. Unfortunately, cybercriminals are constantly looking for those assumptions. They don’t just target outdated software. They look for outdated business habits.

Small Decisions Add Up

Very few organizations intentionally create security risks.

Instead, they accumulate gradually through everyday decisions, such as:

  • A shared account was created to make collaboration easier.
  • A temporary approval process became permanent.
  • An employee who needed access years ago still has it today.
  • A legacy application continues running because replacing it never became a priority.

None of these decisions seem particularly significant on their own. But together, they can create an environment that is far more difficult to secure than anyone realizes.

The Cost of Standing Still

Businesses regularly evaluate products, services, pricing, and customer experience to remain competitive.

Operational processes deserve the same level of attention.

Consider how many aspects of your business have changed over the past few years:

  • New employees have joined.
  • Cloud applications have been adopted.
  • Artificial intelligence has entered the workplace.
  • Remote and hybrid work have become commonplace.

Yet many organizations continue relying on security practices that were designed for a very different way of working.

According to the Center for Internet Security, regularly reviewing security controls and operational practices is a fundamental part of maintaining a strong cybersecurity program.

A Different Way to Think About Risk

Rather than asking: “Have we had a security incident?”

Organizations benefit more from asking: “Would we design this process the same way if we were starting today?”

That simple shift often uncovers clear opportunities for improvement. Processes that once felt efficient may now introduce unnecessary complexity. Permissions that were once appropriate may no longer reflect employees’ responsibilities. Systems that once met business needs may no longer align with today’s security expectations.

Looking at familiar processes with fresh eyes can reveal risks that routine has hidden.

Modernization Doesn't Have to Mean Starting Over

Updating security practices doesn’t require rebuilding an organization from the ground up.

Often, meaningful improvements come from small changes.

Examples include:

These improvements strengthen security while often making day-to-day operations simpler and easier to manage.

Where Cybersecurity Assessments Fit In

One of the greatest values of a cybersecurity assessment is perspective. Internal teams are naturally focused on keeping the business running, but external security specialists bring the advantage of seeing the environment with fresh eyes.

An assessment can identify legacy processes, outdated permissions, governance gaps, and operational habits that have gradually become part of everyday business. Many organizations are surprised to discover that some of their greatest risks are not the result of poor decisions. They’re simply the result of decisions that were never revisited.

If you’re interested in learning about a cybersecurity assessment for your business, contact us to begin a free consultation.

Final Perspective

Successful businesses evolve: continuing to refine their products, improve their services, and adapt to changing markets.

Cybersecurity should evolve alongside them.

At Secutor, we help organizations evaluate not only their technology, but also the business processes that support it. Through cybersecurity assessments and strategic guidance, we help businesses identify opportunities to modernize security while continuing to operate efficiently.

Because one of the most valuable questions a business can ask isn’t whether something has always worked. It’s whether it still does.

Connect with an Expert for a Free Consultation

Secutor is your team of world-class problem solvers with vast expertise and experience delivering complete solutions keeping your organization protected, audit-ready, and running smoothly. Use the form below to contact us for a free consultation.

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Jason Fruge

Consulting Chief Information Security Officer (CISO)

Jason Fruge is an accomplished Consulting Chief Information Security Officer at Secutor Cybersecurity, bringing over 25 years of deep expertise in information security. His storied career includes leading and managing robust security programs for Fortune 500 companies across retail, banking, and fintech sectors. His current role involves providing strategic guidance and advisory services to clients, focusing on security governance, risk management, and compliance.

Apart from his consulting responsibilities, Jason is an active member of the global cybersecurity community. He is a Villager at Team8, a prestigious collective of senior cybersecurity executives and thought leaders. Additionally, he serves as an Advisor at NightDragon, an innovative growth and venture capital firm specializing in cybersecurity and enterprise technologies.

Jason’s tenure as a CISO is marked by a proven track record in developing and implementing comprehensive security policies and procedures. He adeptly leverages security frameworks and industry best practices to mitigate risks, safeguarding sensitive data and assets. His expertise encompasses incident response and root cause analysis, where he has notably managed cyber incidents to prevent breaches and minimize business disruption and customer impact.

A key aspect of Jason’s role has been the creation and facilitation of executive and board-level cyber risk committees, ensuring organizational alignment and awareness. His responsibilities have extended to maintaining compliance programs for standards such as PCI and SOX, as well as leading privacy and business continuity programs. Holding prestigious certifications like CISSP, QSA, and QTE, Jason is also a recognized thought leader, contributing articles on cybersecurity to InformationWeek.

Jason’s passion lies in driving innovation and fostering collaboration in the cybersecurity field. He is currently seeking an executive CISO role in a leading retail, finance, or fintech organization, where he can continue to make significant contributions to the cybersecurity landscape.

Jennifer Bayuk

Cybersecurity Risk Management Expert

Jennifer Bayuk is a highly esteemed cybersecurity risk management thought leader and subject matter expert at Secutor Cybersecurity. Her extensive experience encompasses managing and measuring large-scale cybersecurity programs, system security architecture, and a wide array of cybersecurity tools and techniques. Jennifer’s expertise is further deepened with her proficiency in cybersecurity forensics, the audit of information systems and networks, and technology control processes.

Jennifer’s skill set is comprehensive, including specialization in cybersecurity risk and performance indicators, technology risk awareness education, risk management training curriculum, and system security research. Her academic achievements are noteworthy, holding Masters degrees in Philosophy and Computer Science, and a Ph.D. in Systems Engineering. This strong academic background provides a solid foundation for her practical and strategic approach to cybersecurity challenges.

Certified in Information Systems Audit, Information Systems Security, Information Security Management, and IT Governance, Jennifer is a well-rounded professional in the field. Her credentials are further enhanced by her license as a New Jersey Private Investigator, adding a unique dimension to her cybersecurity expertise.

At Secutor, Jennifer plays a pivotal role in steering cybersecurity initiatives, aligning them with organizational risk appetites and strategic objectives. Her ability to educate and train in the realm of technology risk has been instrumental in raising awareness and enhancing the cybersecurity posture of our clients. Her dedication to research and continual learning makes her an invaluable resource in navigating the ever-evolving cybersecurity landscape.

Jennifer Bayuk’s blend of academic prowess, practical experience, and certifications make her an indispensable part of our team, as she continues to drive forward-thinking cybersecurity solutions and risk management strategies.

Steve Blanding

CISO Consultant

CISSP, CISA, CGEIT, CRISC

Steve is an IT management consultant living in Dallas, TX. Steve has over 35 years of experience in executive IT leadership, IT governance, risk and compliance (GRC), systems auditing, quality assurance, information security, and business resumption planning for large corporations in the Big-4 professional services, financial services, manufacturing, retail electronics, and defense contract industries. He has extensive experience with industry best practices for adopting and implementing new technologies, IT service management frameworks, and GRC solutions that have dramatically improved customer satisfaction while reducing cost.

Industry Experience

  • State Government: 5 years
  • Retail: 5 years
  • Defense Contract: 5 years
  • Manufacturing: 2 years
  • Health Care: 2 years
  • Local Government: 2 years
  • Public Accounting (Big 4): 7 years
  • Insurance: 3 years
  • Financial Services: 5 years

Key Career Accomplishments

  • Conducted a full-scale ISO27000 audit 4 times over the past 6 years.  Also, conducted a “light” ISO27000 review of a small Dallas-based company in 2007.
  • Developed and authored a comprehensive IT security policy manual, incident response plans, training programs, security contingency plans and configuration management plans for FedRAMP regulatory compliance.
  • Conducted multiple DR and operational backup and recovery IT risk assessments of critical business systems on mainframe, LAN, and distributed system networks located across North America.
  • Conducted data centers audits for Tyco Corporation (Brussels, 2005 and Denver, 2006), Farmers Insurance (Los Angeles, 2006), Zurich Financial Services (Chicago, Kansas City, and Grand Rapids, 2006), and Convergys Corporation (Dallas, 2010, 2011, and 2012).
  • Led a project to remediate segregation of duties and streamline user access system security and HIPAA compliance administration across 5 regions in North America, resulting in cost savings of $700,000 per year (Kaiser Permanente).
  • Implemented Sarbanes-Oxley Section 302 and 404 IT general and application controls, reducing security administration costs and improving operational performance by 50% or $500,000 annually (Tyco Corporation).
  • Led the global SAP business-IT alignment, process re-design implementation initiative for financial accounting, materials management, production planning, quality management, sales and distribution, warehouse management, and plant maintenance, which resulted in creating $2,000,000 in cost savings.
  • Engaged by Arthur Andersen in Houston to transform the local IT organization and then direct 3 organizational mergers/consolidations, which resulted in a 25% reduction in operating costs, or $3,250,000, while improving customer satisfaction by 30%, and improving employee morale, technology availability and the quality of IT infrastructure and service delivery.
  • Assigned by Arthur Andersen global leadership to lead global project teams responsible for data center and customer support call center consolidation, which resulted in annual operational cost savings of 45% or $4,000,000.
  • Implemented ITIL service management practices for problem management, incident management, help desk, project management, and operations management.
  • Conducted SOX 404 audits at Duke Energy (6 months), Red Hat (3 months), Tyco (9 months), Zeon Chemicals (4 months), and Convergys (2 months). Experience includes control design/documentation and effectiveness testing.

Publications:

Author, various articles in EDPACS and Auerbach’s IT Audit Portfolio Series, 1981 – 2001

Author, various articles in the Handbook of Information Security Management, 1993 – 1995

Editor, Auerbach’s Enterprise Operations Management, 2002

Editor, Auerbach’s IT Audit Portfolio Series, 2000 – 2002

Consulting Editor, Auerbach’s EOM Portfolio Series, 1998 -2001

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